Wireless Advisor™ Business Benefits

Reduced Costs

  • Streamlined mobile FE activity reporting reduces data entry time and cost
  • Ability to notify FE of critical changes to schedule in real time improves SLA attainment which reduces contractual penalties
  • Increased accountability for trunk inventory reduces stock outs and leakage

Increased Customer Satisfaction

  • FEs have all pertinent site configuration, site history, and current work order information enhancing first time fix rate
  • Real time management of FE schedules improves SLA attainment
  • Visibility into FE truck inventory insures FE arrives with appropriate parts to fix the customers issue

Improved Operating Efficiency

  • Real time feedback on technician activities enables dispatchers to make better mission critical dispatch decisions
  • Real time notification of FE schedule changes insures FEs are working the most important work orders
  • Recording of parts used and defect data enable improved root cause failure analysis

Increased Revenues

  • FE ability to generate service estimates in the field increase up-sell potential and reduce collection issues
  • Payment collection in the field improves cash flow and reduces back office invoicing efforts
  • Streamlined field processes allow FEs to complete more work orders per day