Reduced Costs

• Streamlined mobile FE activity reporting reduces data entry time and cost
• Ability to notify FE of critical changes to schedule in real time improves SLA attainment which reduces contractual penalties
• Increased accountability for trunk inventory reduces stock outs and leakage

Increased Customer Satisfaction

• FEs have all pertinent site configuration, site history, and current work order information enhancing first time fix rate
• Real time management of FE schedules improves SLA attainment
• Visibility into FE truck inventory insures FE arrives with appropriate parts to fix the customers issue

Improved Operating Efficiency

• Real time feedback on technician activities enables dispatchers to make better mission critical dispatch decisions
• Real time notification of FE schedule changes insures FEs are working the most important work orders
• Recording of parts used and defect data enable improved root cause failure analysis

Increased Revenues

• FE ability to generate service estimates in the field increase up-sell potential and reduce collection issues
• Payment collection in the field improves cash flow and reduces back office invoicing efforts
• Streamlined field processes allow FEs to complete more work orders per day