GoldCRM’s Wireless Advisor™ is a fully integrated wireless service platform that enables real-time communication between the dispatching center and field technicians. Wireless Advisor™ allows mobile technicians to work in offline mode while outside of cellular coverage and synchronizes automatically when connectivity is restored. Wireless Advisor™ provides the field technician with an unparalleled suite of field service functionality, allowing them to get driving directions, log time and parts used, generate estimates, receive payments, and manage personal calendars from their handheld device. Wireless Advisor™ is available for Pocket PC and Blackberry platforms and works with all major cellular carriers. The system takes full advantage of GPS capable devices by transmitting its current location to the back office throughout the day, allowing dispatchers to make intelligent, real-time dispatching decisions. With Wireless Advisor™, field technicians are more connected, more productive and more empowered to deliver superior service.

  • Full-featured mobile platform that supports all critical field service tasks
  • Online/Offline store and forward architecture allows the user to continue working when out of cellular coverage
  • Integrated support for GPS capable devices
  • Pre-integrated with Microsoft MapPoint.NET for routing and turn-by-turn driving directions
  • Fully Customizable framework allows for customer specific enhancements
  • Remote Diagnostic utility allows administrators to query remote devices and remotely troubleshoot issues