About Us

Founded by Field Service experts, GoldCRM offers products and solutions that enable end-to-end field service operations. Our comprehensive suite of integrated products provides intelligent and automated field service scheduling, partner management and real-time wireless communications for mobile field service resources. GoldCRM is a bundled solution that is comprised of Eight modules that can be implemented individually or as an integrated solution to enable all elements of a service business. GoldCRM has modules to support the following functions:

Contact Center – Full service call center solution for tracking the resolution to customer issues

Contracts – Define and deliver service according to service contracts ranging from simple to extremely complex

Scheduling – Optimize routes and resource assignments and coordinate the arrival of parts and people

Logistics – Ship, track and manage service parts and service inventory locations

Field Portal – Integrate partners, field managers and technicians using this easy to use web portal

Mobility – Communicate seamlessly with mobile techs using full service mobility solution

Billing – Automatically bill for services delivered and integrate with back end finance systems

Reporting – Create, manage and share critical business data with employees and customers

GoldCRM delivers solutions that meet the needs of service customers, whether in the telecommunications, utilities, high-tech, manufacturing, or other industries.