Dispatch Advisor™ Business Benefits

Increased Revenue

  • Optimize travel routes to allow technicians to complete more
    jobs per day
  • Get the job done right, the first time, every time
  • Increase service contract renewals

Increased Customer Satisfaction

  • Develop accurate and realistic service schedules in real-time
  • Increase first-time resolution rates
  • Reduce service resolution times
  • Improve customer service level attainment rates

Increased Operating Efficiency

  • Apply consistent scheduling policies to throughout your organization, with flexibility to accommodate different scenarios
  • Centralize planning, scheduling and dispatching operations
  • Reduce number of jobs completed late
  • Real-time and accurate visibility to workload and capacity

Reduced Costs

  • Decrease time spent on scheduling activities
  • Reduce overtime
  • Reduce travel time and costs
  • Reduce contractual penalties
  • Improve ratio of dispatchers to technicians
  • Make optimal use of partners and subcontractors