Increased Revenue

• Enable account teams to instantly access service level information and cross-sell or up-sell where applicable
• Automatic entitlement verification ensures customers receive service levels and support they’ve purchased
• Eliminate “free” services due to uncertainty about what the customer is entitled to

Increased Customer Satisfaction

• Accurate quoting of service contracts
• Business rules proactively notify personnel before contractually committed response times are in jeopardy
• Accurate and timely bill customers for services they receive
• Improved customer service level attainment rates

Increased Operating Efficiency

• Business rules proactively notify personnel before contractually committed response times are in jeopardy
• Automatically fulfill SLA commitments based on service milestones
• Improved contract management and data capture allows for analysis of contract revenue streams and overall business performance

Reduced Costs

• Automate key support offering processes
• Automatic contract renewal notification and processes
• Reduced concessions for not meeting contractual obligations
• Accurate accounting of Partner provided services