Increased Revenue

• Assign 3rd party technicians when only if there is no internal resource available to take the job, or when business conditions merit – thereby allowing your business to complete more jobs per day
• Get the job done right, the first time, every time
• Reduce travel costs and other operating expenses

Increased Customer Satisfaction

• Empower partners with all the information necessary to deliver service as if they were internal employees
• Increase first-time resolution rates by assignment of optimal resources – be it internal or 3rd party
• Improve service level attainment rates and overall performance metrics through improved quality controls and visibility to partner performance data

Increased Operating Efficiency

• Apply consistent scheduling policies throughout your organization, with flexibility to accommodate different scenarios
• Centralize planning, scheduling and dispatching operations for both internal and partner resources
• Reduce number of jobs completed late
• Real-time and accurate visibility to workload and capacity of both internal and partner resources

Reduced Costs

• Measure partners with consistent metrics for resolution time, commitments kept and overall cost of service
• Rank order partners and analyze partner performance using Reporting Advisor™ analytics module
• Share feedback and performance metrics with partners using Reporting Advisor™ partner reports