Partner Portal

Partner Portal™ Business Benefits

Increased Revenue

  • Assign 3rd party technicians when only if there is no internal resource available to take the job, or when business conditions merit – thereby allowing your business to complete more jobs per day
  • Get the job done right, the first time, every time
  • Reduce travel costs and other operating expenses

Increased Customer Satisfaction

  • Empower partners with all the information necessary to deliver service as if they were internal employees
  • Increase first-time resolution rates by assignment of optimal resources – be it internal or 3rd party
  • Improve service level attainment rates and overall performance metrics through improved quality controls and visibility to partner performance data

Increased Operating Efficiency

  • Apply consistent scheduling policies throughout your organization, with flexibility to accommodate different scenarios
  • Centralize planning, scheduling and dispatching operations for both internal and partner resources
  • Reduce number of jobs completed late
  • Real-time and accurate visibility to workload and capacity of both internal and partner resources

Reduced Costs

  • Measure partners with consistent metrics for resolution time, commitments kept and overall cost of service
  • Rank order partners and analyze partner performance using Reporting Advisor™ analytics module
  • Share feedback and performance metrics with partners using Reporting Advisor™ partner reports